1. Return Eligibility

✅ Accepted Conditions:

  • Unopened products in original packaging
  • Damaged or defective items (must report within 48 hours of delivery)
  • Wrong item received

❌ Non-Returnable Items:

  • Opened perfume bottles (for hygiene reasons)
  • Used tester strips or samples
  • Final sale items (clearly marked)

2. Timeframe for Returns

  • Standard Returns: 7 days from delivery date
  • Damaged Items: Must report within 48 hours with photo evidence

3. Return Process

  1. Contact Us: Email info@thereliabletechnologies.com with:
  • Order number
  • Reason for return
  • Photos (if damaged)
  1. Approval: We’ll respond within 24-48 hours
  2. Shipping Back:
  • Customer pays return shipping (except for our errors)
  • Recommended insured courier service

4. Refund Methods

  • Original payment method (5-10 business days)
  • Store credit (if preferred)

5. Exchanges

  • Subject to availability
  • Customer covers shipping costs

6. Special Cases

🔹 Damaged in Transit:

  • We’ll replace immediately (require photos)
  • No need to return damaged item

🔹 Wrong Item Shipped:

  • We cover return shipping
  • Priority replacement

7. International Returns

  • Customer responsible for return shipping/customs fees
  • Refund excludes original shipping costs

8. Contact Information

For return requests or questions:
📧 Email: info@thereliabletechnologies.com
📞 Phone: +92 348 5446847